Author Topic: Unable to install purchased book files  (Read 1710 times)

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Offline smrivera3

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Unable to install purchased book files
« on: August 26, 2016, 02:47:30 PM »
I'm running Windows 10 and every time I try and install a book file, it errors and tells me that it can't find EOCD position

Offline smrivera3

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Re: Unable to install purchased book files
« Reply #1 on: August 26, 2016, 03:25:56 PM »
I'm having issues with the ERA. I forgot to specify which program I was having trouble with.

Offline smrivera3

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Re: Unable to install purchased book files
« Reply #2 on: August 26, 2016, 05:09:52 PM »
I got it figured out why it wasn't working. I had to leave the files zipped.

Offline Voriig Kye

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Re: Unable to install purchased book files
« Reply #3 on: August 26, 2016, 05:21:42 PM »
Ok, I'm glad it worked out.

Just in case, there is a tutorial video showing the installation.
At this point you can see how to install the purchased book files.

Offline smrivera3

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Re: Unable to install purchased book files
« Reply #4 on: August 29, 2016, 08:37:34 PM »
It was hard to tell if I was supposed to zip or unzip the files. I figured it out that I was supposed to leave them unzipped  :)

Offline jherren

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Re: Unable to install purchased book files
« Reply #5 on: September 09, 2016, 06:36:19 PM »
I am also unable to install the ERA_for_Rolemaster_RMC_Combat_Companion_(9848750).zip book, I get the following error...
PrimitiveFailed: primitive #deleteDirectory: in FilePluginPrims failed).
Please help otherwise I spent ten bucks for nothing

Offline Voriig Kye

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Re: Unable to install purchased book files
« Reply #6 on: September 09, 2016, 10:17:34 PM »
I'll ask some questions so that you can help us guide a possible solution:
  • Does this error appear as soon as you try to install the file?
  • Does this error remain after closing and restarting the server?
  • Does the message appear on the browser or in the small ERA Server window?
  • Did you install other book files without any other issues?
There should be a file named "ERA-Support.log" in the Server directory of the application.
It would be great if you could send it via PM so that I could check and see if there is any additional information.

Offline jherren

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Re: Unable to install purchased book files
« Reply #7 on: September 10, 2016, 02:19:29 PM »
Yes as soon as I install it
No it disappears fairly quickly, it was hard to get a screen shot!
It appears in the small Window
Yes I have installed 5 other book files with no issues
I have attached the Log you wanted.

Offline jherren

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Re: Unable to install purchased book files
« Reply #8 on: September 10, 2016, 06:49:30 PM »
Here is a better snapshot of the error, I have attached it.

Offline Voriig Kye

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Re: Unable to install purchased book files
« Reply #9 on: September 11, 2016, 09:10:15 AM »
As soon as a moderator approves the files so that it appears on the thread, I will download and check it.

Offline jherren

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Re: Unable to install purchased book files
« Reply #10 on: September 11, 2016, 12:40:27 PM »
Thanks    :)